Refund Policy

At VoltzHub, customer satisfaction is our top priority. We stand behind every product we sell. Because we deal exclusively in digital products, our refund policy is tailored to the nature of these goods — but we always aim to make things right.

You are entitled to a free replacement or full refund in the following situations:

• The activation key or credentials provided are invalid or already used.
• The product does not match its description on our website.
• The key is region-locked and does not work in your country (if not stated in the listing).
• Technical issues on our side prevent delivery within a reasonable time.
• You received the wrong product.

Refunds will not be issued in the following cases:

• The key has been successfully activated — once a key is used, it cannot be returned.
• You changed your mind after purchasing a working product.
• The product was purchased in error (wrong edition, wrong platform).
• Issues caused by your own device, account, or failure to follow activation instructions.
• Chargebacks or payment disputes filed without first contacting our support team.

To request a refund or replacement, please follow these steps:

• Step 1: Contact us via WhatsApp at +92 331 4887713 or email ✉ Email Us.
• Step 2: Provide your order details: product name, date of purchase, and the issue you're experiencing.
• Step 3: Include a screenshot or description of the error (if applicable).
• Step 4: Our team will review your request and respond within 1 hour during business hours.

Once verified, replacements are sent immediately. Refunds to original payment method are processed within 1–3 business days.

In most cases, we prefer to send a replacement key before processing a refund, as this is typically faster. If a suitable replacement is not available, we will issue a full refund immediately.

For subscription products (Netflix, Spotify, YouTube Premium, etc.) and account-based credits (PUBG UC, Free Fire Diamonds, etc.), the following applies:

• If credentials stop working within the stated subscription period, we will provide a replacement account at no extra charge.
• If credits were not received in-game, we will re-process the top-up or issue a refund.
• If the account was used and credentials later changed, please contact us — we will do our best to resolve the issue.

For all refund and replacement requests, reach us through:

• 💬 WhatsApp: +92 331 4887713 (24/7)
• ✉ Email: ✉ Email Us